Kayako Support and Hosting in the UK
Kayako is a leading global provider of powerful and intuitive help-desk solutions. ReZolve provide hosting and support for Kayako software in the UK.
Kayako has one of the best multi-channel customer support helpdesk solutions allowing you to manage your emails, online issues, chats, self service and issues received by phone. The entire system has been designed to improve productivity and provide seamless integration between all the available modules.
Some key features of the product include:
- Customisable Helpdesk Ticketing System
- Live chat with clients and other staff
- Staff to Staff Voice Chats
- SLA's, Work Schedules and Escalations
- Detailed Reports and Analytics
- Microsoft® Outlook® Integration
- Teamwork module allowing you to create shared Events, Contacts and Tasks
- AJAX-based rich user Interface
- ViewShare feature allowing you to guide your clients in real time
- Active Directory (LDAP), vBulletin, ModernBill integration
Kayako Fusion combines the features of Resolve (helpdesk software) and Engage (livechat solution). These are also available as independent modules together with other add-ons like SIP integration and Kayako Mobile.
ReZolve install, host and support your Kayako products making it simple to get up and running, usually within one day. Hosting is at our secure data centre in the UK.