Ad-hoc Website, Email and Kayako Support
Need help or support with your website, email or helpdesk system but not a ReZolve customer? Our Ad-hoc Support service starts at just £30+VAT for a half hour job.
Website Support
Problems with your current website and can't get the help you need? Need to update your website but don't have the tools or expertise? Our support team can help by providing ad-hoc support for most web problems.
Kayako Support
Need help with Kayako V3 SupportSuite, eSupport or LiveResponse or Kayako V4 Fusion, Resolve or Engage? Need help installing Kayako software? Want to customise the support portal or add custom fields? Our Kayako team can help by providing the support and expertise you need.
How does it work?
Ad-hoc support is charged by the half-hour. This is often enough to solve many website or Kayako problems. For example:-
- changing phone numbers across a whole website
- creating 2-3 new web pages
- creating and testing Kayako email queues
- doing a (small) Kayako upgrade
Ad-hoc support for is payable in advance by buying Support Credits. Once we've let you know how much time is required you can buy these using the options at the bottom of this page.
If you use us regularly there are discounts for multiple credits (see below).
What do I do next?
Go to our support website and create a new ticket in the Ad-hoc Support department, providing as much detail as possible. Include your contact details in case we need to contact you for more information.
We'll provide a fixed-price for the job and, once you've bought your credits, we schedule it in - usually the same or next day.
Terms & Conditions
Specific terms and conditions apply to this service in addition to our standard terms.
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