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Why Choose ReZolve

ReZolve provide complete solutions including fast and reliable server hosting, full setup service, customisation and ongoing support.

Hosting

Your Kayako SupportSuite, LiveResponse or eSupport system is hosted on a Windows server at our secure data centre in the UK running recent stable versions of PHP and MySQL.

Our hosting fees include web and email support via our support website at support.rezolve.co.uk, with telephone support available Monday to Friday, 9am to 5pm.

Setup

Our initial setup service includes:-

• Registration with Kayako and licence creation
• Installation of MySQL database and Kayako software on your chosen domain
• Assistance with domain and DNS issues
• Creation of required support departments
• Setup and testing of support email queues and outgoing email
• Adding your own company logo

Our extended setup can include: -

• Google Analytics setup for support website statistics
• Simple site colour changes
• Additional colour and graphic customisation
• Customised tickets

Backups

Both the support website and the database are backed up on a daily basis and copied to a backup network storage device with a 7 day cycle.

You can access the latest backup of your Kayako database at any time.

Kayako Licences and key files

When we create your Kayako licence you have full access to the software and licence keys through your own Kayako member account.

website design by ReZolve. An SSIDM website - v2.0.007