Kayako Upgrade and Renewals Policy

kayako software renewalsReZolve policy for the timing and payment for software upgrades and extensions to Kayako's upgrade renewals.

Upgrade Renewals

The purchase of a Kayako Owned Licence includes 6 months upgrade renewal cover. This means that any software updates are available free of charge for the first 6 months. After this, renewals cover costs $49.95 (which we invoice in £GBP at the current exchange rate) for each additional 6 months.

We provide an additional 6 months upgrade and renewals cover with any Owned Licence purchased and hosted through us. Any customer who has purchased an owned licence will therefore only need to consider paying for upgrades 12 months after the initial purchase date.

After the first 6 months you can choose to: -

  • maintain renewal cover by purchasing additional cover every 6 months, or
  • purchase cover whenever a critical upgrade is released by Kayako.

Application of Upgrades

  • When an upgrade is released by Kayako we will upgrade any customer that has current renewal cover by request.
  • If the update is a critical one, we will upgrade all customers that have renewal cover automatically.
  • Upgrades typically take 10 minutes and will involve a short period of downtime while the upgrade takes place.
  • The upgrade process will be carried out within the annual hosting fee, except where a significant amount of customisation has been done on the application.

 

Latest Version

3.60.03 - 22/07/2009

Release Notes

This update contains critical security fixes. All installations with up to date upgrades and renewal cover will be upgraded over the following 2 weeks.

Previous Stable Releases

3.50.06 - 24/03/2009

3.40.01 - 22/12/2008

3.30.02 - 13/08/2009

 

Your Upgrade Cover

To check your current upgrade and renewals expiry, log in to your Kayako account at members.kayako.net.

If you want to extend your cover, please create a new Sales ticket or call us on 01609 748899.

You can also now buy your upgrade cover online.

 


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