One of our developers uses an HP nx9420 and this was running at up to 100 degrees and shutting down 2 or 3 times a day. The notebook is over 3 years old and has been upgraded to 4Gb RAM to run Windows 7 Pro. Solution Searching the forums we came across a few suggestions…

Read More

Problem with large Kayako eSupport database causing FastCGI process to exceed activity timeout doing a Creator/Replier search Problem A customer with a very large Kayako eSupport database reported problems when using the ticket search by Creator/Replier. A search for a common name, such as ‘david’ returned results in a few seconds but searching for a…

Read More

The error: “cannot resolve collation conflict for equal to operation” and how we (partially) resolved the issues. Background Some time ago we had to replace a server running SQL Server 2000 after a hardware failure. All databases were restored onto the new server and everything had been running smoothly since. However, an upgrade to our…

Read More

Since upgrading to IE8 all SSIDM websites that use AddThis failed to complete loading, showing “1 item remaining” in status bar. Solution AddThis must try to use Flash by default. Adding the following line above any other AddThis script fixes the problem.

Read More

Converting from POP3 to IMAP is straightforward if there is no mail held on the mail server but if you have been using the older webmail to store messages it can be more difficult. Problem A customer wants to use the new Ajax-based IceWarp webmail in place of the older webmail and has a number…

Read More