This is to make you aware that essential server maintenance will take place from 22:00 on Tuesday 7th August.

This is to facilitate upgrades to the host machine that your website sits on in order to have its kernel updated, providing security updates as well as additional stability. All Kayako, RIBOS and SSIDM sites will be affected.

We expect between one and three hours of downtime while these updates are carried out.

There is nothing you you need to do in advance but please let us know if you encounter any issues the following morning, using our support email address.


This took a little longer than expected but all services were up and running again after 04:00 on 8th August