ReZolve Support – April/May 2017

ReZolve Support – April/May 2017

Some key members of the team will be away for the next 3 weeks so we will operating on shorter hours for sales and technical support from 25th April to 12th May 2017. All enquiries and support requests on or after 26th April will be responded to but only after 14:00...
RIBOS Update 2.8.002

RIBOS Update 2.8.002

[RIBOS-387] – Ability to set Admin status of categories Ability to decide which categories are admin ones (those not visible in respondent portal). [RIBOS-388] – Additional Profile Data for peak, rooms and beds New feature option to allow for additional...

WGet fails with 0x1 code running PHP script under SSL/HTTPS

Scheduled tasks that call a PHP script using Wget.EXE run fine for all sites except those running under SSL on https. Problem A Windows 2008 Server R2 server hosting a number of Kayako eSupport and SupportSuite applications uses Task Scheduler to run the mail parser...

HP Compaq nx9420 notebook overheating

One of our developers uses an HP nx9420 and this was running at up to 100 degrees and shutting down 2 or 3 times a day. The notebook is over 3 years old and has been upgraded to 4Gb RAM to run Windows 7 Pro. Solution Searching the forums we came across a few...

Using mod rewrite to redirect non-www URL to www URL on IIS

How we used Helicon ISAPI Rewrite 3 to redirect URLS without www to the correct www URL on IIS 7.5 Without some form of mod rewrite installed you need to create an additional site in IIS and redirect using an ASP or HTML file in the folder that the site points to,...

FastCGI process exceeded configured activity timeout in IIS 7

Problem with large Kayako eSupport database causing FastCGI process to exceed activity timeout doing a Creator/Replier search Problem A customer with a very large Kayako eSupport database reported problems when using the ticket search by Creator/Replier. A search for...

POP3 and IMAP Email Protocols

A brief overview of the POP3 and IMAP email protocols and how to choose which to use. These are two different Internet protocols designed to provide access to e-mail. If you are using an email client (like Outlook), the software has to use either one of these to...

Fixing Collation Conflict in SQL Server

The error: “cannot resolve collation conflict for equal to operation” and how we (partially) resolved the issues. Background Some time ago we had to replace a server running SQL Server 2000 after a hardware failure. All databases were restored onto the new...