1.1 ReZolve I.T. Ltd recognises that information and the associated processes, systems and networks are valuable assets and that the management of personal data has important implications for individuals. Through its security policies, procedures and structures, ReZolve will facilitate the secure and uninterrupted flow of information, both within ReZolve and in external communications. The policies outlined below are intended to support information security measures throughout ReZolve.
This policy is based on recommendations contained in British Standard 7799 – A Code of Practice for Information Security Management.
2.1 For the purposes of this document, information security is defined as the preservation of: confidentiality: protecting information from unauthorised access and disclosure; integrity: safeguarding the accuracy and completeness of information and processing methods; and availability: ensuring that information and associated services are available to authorised users when required.
2.2 Information exists in many forms. It may be printed or written on paper, stored electronically, transmitted by post or using electronic means, shown on films, or spoken in conversation. Appropriate protection is required for all forms of information to ensure business continuity and to avoid breaches of the law and statutory, regulatory or contractual obligations
3. Protection of Personal Data
ReZolve holds and processes information on behalf of customers who utilise ReZolve’s hosting services which may come under the remit of the Data Protection Act. When handling such information, ReZolve, and all staff or others who process or use any personal information, must comply with the Data Protection Principles which are set out in the Data Protection Act 1998 (the 1998 Act). Responsibilities under the 1998 Act are set out in the Data Protection Policy.
4. Information Security Responsibilities
4.1 ReZolve believes that information security is the responsibility of all members of staff. Every person handling information or using ReZolve’s information systems is expected to observe the information security policies and procedures, both during and, where appropriate, after his or her time at ReZolve.
4.2 This Policy is the responsibility of the directors who will undertake supervision of the Policy. This policy may be supplemented by more detailed interpretation for specific sites, systems and services. Implementation of information security policy is managed through the directors and other designated personnel with security responsibilities in specified areas of ReZolve.
5. Information Security Education and Training
ReZolve recognises the need for all staff to be aware of information security threats and concerns, and to be equipped to support the security policy in the course of their normal work. The directors shall implement a training programme for users and shall provide information and further training in information security matters to answer particular requirements.
6. Compliance with Legal and Contractual Requirements
6.1 ReZolve IT facilities must only be used for authorised purposes. ReZolve may from time to time monitor or investigate usage of IT facilities and any person found using IT facilities or systems for unauthorised purposes, or without authorised access, may be subject to disciplinary, and where appropriate, legal proceedings.
6.2 ReZolve shall only permit the inspection and monitoring of operational logs by computer operations personnel and system administrators. Disclosure of information from such logs, to officers of the law or to support disciplinary proceedings, shall only occur (i) when required by and consistent with law; (ii) when there is reason to believe that a violation of law has taken place; or (iii) when there are compelling circumstances.
6.3 In general, the privacy of users’ files will be respected but ReZolve reserves the right to examine systems, directories, files and their contents, to ensure compliance with the law and with our policies and regulations, and to determine which records are essential for ReZolve to function administratively or to meet its commercial obligations. Except in emergency circumstances, authorisation for access must be obtained from a Director, and shall be limited to the least perusal of contents and the least action necessary to resolve the situation
6.4 To ensure that all software and licensed products used within ReZolve comply with the Copyright, Designs and Patents Act 1988 and subsequent Acts, ReZolve will carry out checks from time to time to ensure that only authorised products are being used, and will keep a record of the results of those audits. Unauthorised copying of software or use of unauthorised products by staff may be grounds for disciplinary, and where appropriate, legal proceedings.
6.5 ReZolve will maintain detection and prevention controls to protect against malicious software and unauthorised external access to networks and systems. All users of ReZolve computers, including laptops, shall comply with best practice in order to ensure that up-to-date virus protection is maintained on their machines
7. Retention and Disposal of Information
7.1 All staff have a responsibility to consider security when disposing of information in the course of their work.
8.1 All staff and other users should report immediately by creating a support ticket at support.rezolve.co.uk, any observed or suspected security incidents where a breach of ReZolve’s security policies has occurred, any security weaknesses in, or threats to, systems or services.
8.2. Software malfunctions should be reported to a Director.
9. Business Continuity
ReZolve will implement, and regularly update, a business continuity management process to counteract interruptions to normal commercial activity and to protect critical processes from the effects of failures or damage to vital services or facilities.