ReZolve Support

ReZolve provide a high level of direct customer support by telephone, email and via our support website which includes a full ticket-based helpdesk system and live chat.

Ticket Emails

The most effective way of getting help is via our helpdesk ticket system.

Support by live online chat is available during office hours: 9:00 to 17:00. To start a live chat click on the Live Support ONLINE button from the ReZolve website or from the support website.

Support Helpdesk

All your support tickets are available to view online if you log into the support website. You can also reply to tickets from the support website.

The support website also provides access to our support knowledgebase and downloads.

Telephone

Telephone support is available from 9:00 to 17:00, Monday to Friday. If a support representative is not immediately available, a message will be passed on as soon as possible and some one will call back, usually within one hour. If you cannot get through straight away it is a good idea to create, or reply to, a support ticket by email. This will give our support team time to investigate your query before calling back.

Remote Support

Remote support allows us to take control of your computer to help diagnose problems and talk you through solutions.

SMS

You can now access ReZolve support using SMS text messages. Just text REZOLVE, followed by your query, to +447786200690. We’ll reply to your mobile via text just like an email ticket.