ReZolve provide a high level of direct customer support by telephone, email and via our support website which includes a full ticket-based helpdesk system and live chat.
ReZolve Support Helpdesk
The ReZolve support helpdesk is powered by ZoHo Desk. This uses support tickets to allow us and our customers to keep track of any incident or queries raised with our support or sales departments. You can get a lot more from the helpdesk if you sign up so a link to do so will be sent when you first raise a new ticket with us.
Here’s what the new ReZolve support helpdesk looks like. It includes access to current and past tickets as well as our knowledgebase, which are in the process of bring up to date. If you have suggestions for topics to include in the knowledgebase, for WordPress, Microsoft 365 or any other product, please let us know.
How to get support
Send an email to our support email address.
Remote support allows us to take control of your computer to help diagnose problems and talk you through solutions.
Our knowledgebase and your support tickets are available to view online if you log into the support website.
Telephone support is available from 9:00 to 17:00, Monday to Friday. If a support representative is not immediately available, a message will be passed on as soon as possible and some one will call back, usually within one hour.