Remote support allows us to take control of your computer to help diagnose problems and talk you through solutions.

How to use remote support

Simply download our SOS remote support app using the button below, send us the 9 digit code and we can support you directly on your computer.

Instructions

Start by clicking the Download button below.

Follow the instructions to run the remote support program, accepting any security questions.

Remote support PIN

When you see the 9-digit code, send this to us, usually via a support ticket email. Note that the code you see will not be same as the one above.