Remote support allows us to take control of your computer to help diagnose problems and talk you through solutions.

How to use remote support

Let us know that you require remote support by raising a support ticket, or replying to an existing ticket if it's relevant. We will initiate a remote session using ZoHo Assist and give you a code number.

Then, go to and enter the code and your name, as in the screenshot below:

Follow the instructions to run the remote support program, accepting any security questions.